Privacy Policy

Pyramid Building Group ("we", "us", "our") is a residential construction company based in Kingsgrove, NSW. We are committed to protecting the privacy of individuals who interact with us through our website, enquiry forms, and client onboarding process.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect personal information that you voluntarily provide to us, including:

• Full name, email address, phone number and current address
• Details about your proposed project, including build suburb, project type, budget range and timeline
• Information about your architect or designer, if applicable
• Communication preferences and lifestyle information relevant to the build
• Any additional information you choose to provide through our enquiry or onboarding forms

We may also collect technical information about your visit to our website, such as browser type, pages visited and time spent, through standard analytics tools.

We use your personal information for the following purposes:

• To assess and respond to your enquiry about a potential building project
• To determine whether your project is a good fit for our services
• To communicate with you about your project, including scheduling meetings and providing quotes
• To manage the client relationship throughout the construction process
• To comply with our legal and regulatory obligations as a licensed builder
• To improve our website, services and client experience

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Architects, designers or other consultants involved in your project, where you have engaged them
• Service providers who assist our business operations (such as hosting and email providers), under strict confidentiality obligations
• Regulatory authorities or as required by law

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We store information using secure, access-controlled systems and limit access to authorised personnel only.

Our website may use cookies and similar technologies to improve your browsing experience and to collect analytics data. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

You have the right to access, correct or update the personal information we hold about you. You may also request that we delete your information, subject to legal or operational requirements. To exercise these rights, please contact us using the details below.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the duration of any client relationship and for a reasonable period thereafter to meet legal, accounting or reporting requirements.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Pyramid Building Group
• 101/2 The Crescent, Kingsgrove, NSW
• Builder Licence: 450628C
• ABN: 99 622 214 206

You can also reach us through our contact form.